Scopo (the “App”) provides Shopify B2B sales-operations tools, including customer and company assignment, sales-rep attribution, order and draft-order visibility, and manager reporting (the “Service”) to merchants who use Shopify to power their stores. This privacy policy describes how personal information is collected, used, and shared when you install or use the App in connection with your Shopify-supported store.
Personal information the App collects
When you install the App, we are automatically able to access certain types of information from your Shopify account in order to provide the Service. The information we may access includes:
- Your store name and Shopify store information
- Customer and company information needed to support sales-rep assignment and visibility
- Order and draft-order information needed to support rep attribution and reporting
- Staff or user information needed to connect sales reps, managers, and admins to assigned customers or companies
- Metafields, tags, or other Shopify data used to store or read Scopo assignment and attribution settings
How we use personal information
We use the personal information we collect from you to provide the Service and operate the App. This includes assigning customers or companies to sales reps, attributing orders and draft orders to reps based on your store’s assignment rules, showing rep-specific views, providing manager visibility, maintaining app settings, and supporting the App’s functionality.
We may also use information to troubleshoot issues, improve the App, provide customer support, and maintain the security and reliability of the Service.
Sharing personal information
We do not sell your personal information. We do not share your personal information with third parties for advertising or marketing purposes.
We store and process the information needed to operate Scopo—including app settings, assignment rules, customer and company assignment data, and order-attribution data—on servers hosted by our hosting and infrastructure service providers.
We may also share personal information to comply with applicable laws and regulations, respond to a subpoena, search warrant, or other lawful request for information, or otherwise protect our rights.
Your rights
If you are a European resident, you have the right to access personal information we hold about you and ask that it be corrected, updated, or deleted. To exercise this right, contact us using the information below.
If you are a European resident, we process your information to fulfil contracts we might have with you—for example, when you use Scopo to manage customer assignments, sales-rep attribution, order visibility, and manager reporting—or otherwise pursue our legitimate business interests described above. Your information may be transferred outside Europe, including to Canada and the United States.
Data retention
We retain information collected through the App for as long as needed to provide the Service, comply with legal obligations, resolve disputes, and enforce our agreements. If you uninstall the App, we may retain certain information for a limited period where required for legal, security, backup, or operational purposes.
Changes
We may update this privacy policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons.
Contact us
For more information, a question, or a complaint about our privacy practices, email support@shopsappers.com.