Running a Shopify store is exciting – but it also comes with financial risks.
Customers claim “I never agreed to this return policy”, “I didn’t know shipping could take this long”, or “You charged me without consent.”
Every one of those statements can turn into:
- Unnecessary returns
- Expensive chargebacks
- Support tickets that waste hours
- Bad reviews that hurt conversions
The good news?
A simple, mandatory Terms & Conditions checkbox on your Shopify cart or checkout can eliminate most of these problems.
And that’s exactly what the I Agree – Terms & Conditions Checkbox App by ShopSappers is built for.
Why Every Shopify Store Needs a “I Agree to Terms” Checkbox
1. Protect Yourself From Chargebacks
Chargebacks often happen due to:
- Shipping delays
- Product misunderstanding
- Refund disputes
- Policy confusion
When customers explicitly tick “I agree to the terms and conditions”, it creates proof of consent.
Many Shopify merchants don’t realize this, but chargeback teams often ask:
“Can you show clear evidence the customer agreed to your policy?”
Without that evidence, the dispute can be lost automatically.
This app records the agreement and connects it to the order – giving you protection when you need it most.
2. Reduce Return Requests by Setting Expectations Upfront
Most returns happen because customers:
- Didn’t read your return window
- Didn’t check warranty instructions
- Didn’t know certain items were non-refundable
- Missed notes like fragile handling, pre-order timeline, or customization time
A forced checkbox in the cart ensures they see and acknowledge what matters before placing the order.
Result?
Fewer surprise returns. Fewer angry emails. Fewer refunds.
3. Build Trust & Transparency (Higher Conversion Rate)
It may sound counterintuitive, but showing your store is compliant and transparent increases trust.
Buyers feel safer when they know:
- Your policies are clear
- They’re dealing with a professional brand
- You operate with legal clarity
Many merchants notice higher conversion rates after adding mandatory terms because serious buyers prefer clarity over ambiguity.
4. Reduce Support Tickets by 30–50%
A huge portion of Shopify support tickets come from people asking:
- “What is your refund policy?”
- “Why hasn’t my shipment arrived?”
- “What is your delivery timeframe?”
When customers must open your policy link or popup and agree before checkout, support questions drop dramatically.
The I Agree app even supports:
- Linking to your terms page
- Opening terms in a popup without redirecting customers away
- Custom alert messages if unchecked
This alone saves merchants hours every week.
Introducing: I Agree – Terms & Conditions Checkbox by ShopSappers
A lightweight, easy-to-use Shopify app built specifically to:
✔ Protect you from disputes
✔ Reduce returns
✔ Build customer trust
✔ Lower customer support burden
✔ Ensure legal compliance
Key Features (Merchant-Friendly & Powerful)
- Add a required checkbox above the checkout button on the cart page
- Fully customizable text, colors, size, and style
- Open terms in a popup or external page
- Show alerts if customers try to checkout without agreeing
- Capture and attach consent data to orders
- Can be used for all terms and conditions, age restrictions, GDPR etc
For stores that want legal clarity and professionalism without complex coding, this app is the easiest solution.
How the App Helps You Avoid Problems (Real Scenarios)
1. Customer claims “I didn’t agree to this return policy.”
→ You show consent proof in the order details.
2. Customer files a chargeback because shipping took too long.
→ Your terms popup clearly outlined delivery timelines.
3. Customer asks your support team the same questions repeatedly.
→ They read the terms before checkout, reducing repetitive tickets.
4. Customer skips important instructions (ex: handling, customization).
→ The checkbox forces them to acknowledge those instructions.
One tiny checkbox prevents all these headaches.
Conclusion: A Small Checkbox That Makes a Big Difference
The easiest way to protect your Shopify store from:
- Disputes
- Chargebacks
- Returns
- Policy misunderstandings
- Support overload
…is simply ensuring customers agree to your terms before checking out.
The I Agree – Terms & Conditions Checkbox App gives you all the power and peace of mind.
👉 Install the app here:
https://apps.shopify.com/i-agree-checkbox